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VKTR brings you the emerging AI products that users are adopting to keep pace with innovation, including LLMs, machine learning tools, conversational chatbots and AIaaS.

Featured Reading

News
Article
Digital Experience
Google Announces OpenAI Rival: Gemini
Google shakes up AI landscape with Gemini release, integrating advanced multimodal capabilities.
News
Article
Digital Experience
OpenAI Will Debut GPT Store Early Next Year
OpenAI is already working on improving its GPT customer chatbot development feature and expects to debut its GPT Store early next year.
News Analysis
Article
Digital Experience
Amazon Launches Its Own Generative AI Assistant, Q
Meet Amazon's Q, the new AI assistant set to transform business operations, unveiled at re:Invent.
Feature
Article
Digital Experience
ChatGPT Turns 1: A Year of Innovation, Controversy and AI Breakthroughs
OpenAI's ChatGPT debuted Nov. 30, 2022. It's certainly been an interesting year since.
News Analysis
Article
Digital Experience
OpenAI Pauses ChatGPT Plus Subscriptions for New Users
OpenAI's ChatGPT Plus halts new subscriptions amid surge in demand after DevDay reveals GPT-4 Turbo and custom GPTs, signaling a new era in AI advancements.
Learning Opportunities
Webinar
Darts
Jun
3
From AI Investment to CX Results: What Enterprise Leaders Need to Know
Move beyond experiments. See how top enterprises scale AI for CX results.
Register
Webinar
Stability
Jun
4
Content Strategy Leaders Live: Managing Risk, Compliance & AI in Financial Services
Learn how financial services leaders are modernizing content systems without disrupting trust, compliance or experience.
Register
Webinar
Rocket Science
Jun
16
From Legacy to Launch-Ready: How Gainbridge Made Its Website a Marketing-Led Growth Engine
Join in to learn how a D2C annuity brand gave marketing full website ownership — without slowing down or risking compliance.
Register
Webinar
Leadership and survival
On demand
Content Strategy Leaders Live: Managing Scale, Safety & AI in Manufacturing
How manufacturing leaders update content systems to handle product complexity and scale while integrating AI safely.
Watch Now
Webinar
Senior CX operators share the framework they use to decide where AI drives retention and where automation backfires.
On demand
AI With Intent: How CX Leaders Decide Where Automation Belongs (And Where It Doesn't)
Senior CX leaders from REI & Hyatt reveal their framework for using AI to boost retention.
Watch Now
Webinar
Roadmap
On demand
From Content Sprawl to Competitive Advantage: A Knowledge Operations Roadmap
How automation, AI and a centralized content platform turn knowledge fragmentation into a scalable competitive advantage.
Watch Now
Webinar
Darts
Jun
3
From AI Investment to CX Results: What Enterprise Leaders Need to Know
Move beyond experiments. See how top enterprises scale AI for CX results.
Register
Webinar
Stability
Jun
4
Content Strategy Leaders Live: Managing Risk, Compliance & AI in Financial Services
Learn how financial services leaders are modernizing content systems without disrupting trust, compliance or experience.
Register
Webinar
Rocket Science
Jun
16
From Legacy to Launch-Ready: How Gainbridge Made Its Website a Marketing-Led Growth Engine
Join in to learn how a D2C annuity brand gave marketing full website ownership — without slowing down or risking compliance.
Register

Featured Research Report

The AI Transformation 100: Concrete Ideas for Fixing How We Work
100+ enterprise leaders, technologists and researchers share practical strategies for moving AI from experimentation to sustained operational impact
Developed by Glean and the Work AI Institute, this report brings together ideas from leaders who are deploying AI in production environments, refining governance models and learning what actually scales.
The AI Transformation 100: 100 Concrete Ideas for Fixing How We Work

People Covering AI Platforms

Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Dom NicastroDom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends,...
Pierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...
Pierre DeBoisPierre DeBois is the founder and CEO of Zimana, an analytics services firm that helps organizations achieve improvements in marketing,...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
An accomplished attorney and transformational thought leader, Seth Price is a founding partner and the business backbone of Price Benowitz...
Seth PriceAn accomplished attorney and transformational thought leader, Seth Price is a founding partner and the business backbone of Price Benowitz...
Dr. Emily Barnes is a leader and researcher with over 15 years in higher education who's focused on using technology,...
Emily BarnesDr. Emily Barnes is a leader and researcher with over 15 years in higher education who's focused on using technology,...
Featured Research
Featured research
Research Report
The AI Transformation 100: Concrete Ideas for Fixing How We Work
100+ enterprise leaders, technologists and researchers share practical strategies for moving AI from experimentation to sustained operational impact
Featured research
White Paper
The Path to AI ROI: What CIOs Are Doing Differently
100+ IT leaders and professionals in the United States share insights on how to use AI to drive operational efficiency, business growth and competitive advantage
Featured research
Research Report
Mind The Agentic Action Gap: Stop Losing Money With AI Agents
Only 15% achieve real AI ROI — is your enterprise closing the action gap?
Featured research
Research Report
What Will Humans In The Loop Do?
A primer for the future of humans in the loop working with AI agents.
Featured research
White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Featured research
Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
Featured research
Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools