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The Business of Enterprise AI

Enterprise AI News, Research and Education

News
Article
AI News
Anthropic Rebuilds Claude Design Around Enterprise Brand Control
Anthropic’s Claude Design update adds design system imports, Claude Code sync, lower token use and new export partners for enterprise teams.
Editorial
Article
Information Management
From Dashboards to Agents: The Future of Self-Service BI
Agentic AI could finally deliver on self-service BI’s original promise: faster, smarter decisions powered by trusted data.
Editorial
Article
AI Ethics Law Risk
When AI Becomes a Co-Author, Who Owns the Work?
As AI shifts from tool to co-author, organizations face a new governance challenge: who owns, credits and profits from the output?
Learning Opportunities
Webinar
Fragmented Puzzle
Jun
25
The Hidden Cost of Fragmented Customer Communication
Discover why growing businesses are rethinking the systems, workflows and communication habits shaping customer experience.
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Webinar
Legacy
Jun
30
How Modern Marketing Is Exposing the Limits of Legacy CMS
Why marketers are rethinking CMS workflows that slow publishing, personalization and campaign execution.
Register
Webinar
Iceberg Gap
Jul
9
Why Some Dealers Are Pulling Ahead With AI
AI results vary. Learn where dealers win and where they get stuck.
Register
Webinar
Prove the significant result not only in soccer
Jul
14
Content Leaders Collective: Proving Content’s Business Impact
Join us as top content leaders look beyond the buzzwords to share how they actually prove ROI and scale what works.
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Conference
Ai4 conference audience
Aug
4
Ai4 2026
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Webinar
Rocket Science
On demand
From Legacy to Launch-Ready: How Gainbridge Made Its Website a Marketing-Led Growth Engine
Join in to learn how a D2C annuity brand gave marketing full website ownership — without slowing down or risking compliance.
Watch Now
Webinar
Fragmented Puzzle
Jun
25
The Hidden Cost of Fragmented Customer Communication
Discover why growing businesses are rethinking the systems, workflows and communication habits shaping customer experience.
Register
Webinar
Legacy
Jun
30
How Modern Marketing Is Exposing the Limits of Legacy CMS
Why marketers are rethinking CMS workflows that slow publishing, personalization and campaign execution.
Register
Webinar
Iceberg Gap
Jul
9
Why Some Dealers Are Pulling Ahead With AI
AI results vary. Learn where dealers win and where they get stuck.
Register

Digging Deeper

Scott Clark
Best Free AI Tools in 2026: Top Picks for Writing, Visuals, Productivity and MoreScott Clark
Scott Clark
What It Actually Takes to Build Gen AI Into Your Enterprise Marketing StackScott Clark
Dom Nicastro
What Did 1 Billion Google AI Mode Users Search for Over Past Year?Dom Nicastro
David Barry
AI Terms of Service Hope You Don't Read the Fine PrintDavid Barry
David Barry
Microsoft Built the Agent — Now Enterprises Have to Build the GuardrailsDavid Barry
Jayachander Reddy Kandakatla
The AI Accuracy Trap: Why MLOps Needs a Financial Circuit BreakerJayachander Reddy Kandakatla

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Digital Workplace
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Trusted AI Is the New Enterprise Differentiator
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Featured Research Report

The AI Transformation 100: Concrete Ideas for Fixing How We Work
100+ enterprise leaders, technologists and researchers share practical strategies for moving AI from experimentation to sustained operational impact
Developed by Glean and the Work AI Institute, this report brings together ideas from leaders who are deploying AI in production environments, refining governance models and learning what actually scales.
The AI Transformation 100: 100 Concrete Ideas for Fixing How We Work
Featured Research
Featured research
Research Report
The AI Transformation 100: Concrete Ideas for Fixing How We Work
100+ enterprise leaders, technologists and researchers share practical strategies for moving AI from experimentation to sustained operational impact
Featured research
White Paper
The Path to AI ROI: What CIOs Are Doing Differently
100+ IT leaders and professionals in the United States share insights on how to use AI to drive operational efficiency, business growth and competitive advantage
Featured research
Research Report
Mind The Agentic Action Gap: Stop Losing Money With AI Agents
Only 15% achieve real AI ROI — is your enterprise closing the action gap?
Featured research
Research Report
What Will Humans In The Loop Do?
A primer for the future of humans in the loop working with AI agents.
Featured research
White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Featured research
Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
Featured research
Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
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Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools

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Recent Coverage

Editorial
Article
AI Ethics Law Risk
AI Shouldn't Grade Its Own Homework: The Case for Human-Anchored Evaluation
Feature
Article
AI Technology
The Subtle Signals That AI Is Going Off Track
News
Article
AI Technology
OpenAI to Acquire Ona for Codex Cloud Agents
News Analysis
Article
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Inside Project Prometheus: Jeff Bezos’ Secretive Push to Build AI for the Real World
Feature
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The End of LLM Loyalty: Why One AI Model Won’t Rule Them All
Editorial
Article
AI Ethics Law Risk
The Civilian Blast Radius: AI’s Unified Attack Surface Is a National Security Crisis