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The Business of Enterprise AI

Enterprise AI News, Research and Education

Editorial
Article
AI Ethics Law Risk
The Most Valuable AI Skill Is Restraint. Here's What That Looks Like
AI systems rarely fail because they’re wrong. They fail because they were allowed to act without the right constraints.
Editorial
Article
Information Management
As AI Agents Go Production, Enterprises Confront an Access Dilemma
AI agents don’t respect permission boundaries by default. Identity-based, auditable authorization is the new foundation of enterprise-grade deployments.
News
Article
AI News
Letter AI Raises $40M Series B, Launches Deal-Level Enablement Tool
Four months after its Series A, Letter AI debuts Letter Compass for personalized sales guidance.

Top Articles

Learning Opportunities
Webinar
Cloud Contact Center
Feb
26
Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Register
Webinar
Navigating Content Decisions at Scale
Mar
25
Content Leaders Collective: Navigating Content Decisions at Scale
Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.
Register
Webinar
Speed and complexity
On demand
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Watch Now
Webinar
Complex, internal combustion engine or fine clockwork.
On demand
Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
Watch Now
Webinar
Legacy rotary phone vs smartphone
On demand
Ditch the Desk Phones: How Modern Teams Drive AI-First Communications
Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.
Watch Now
Webinar
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
On demand
Rebrand. Migrate. Optimize. How to Do It All (Without Slowing Down)
Cresta leveled up site speed, design flexibility and marketer sanity (in record time). Find out how.
Watch Now
Webinar
Cloud Contact Center
Feb
26
Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Register
Webinar
Navigating Content Decisions at Scale
Mar
25
Content Leaders Collective: Navigating Content Decisions at Scale
Discover how content leaders are modernizing content operations, avoiding costly missteps and preparing for scale and AI.
Register
Webinar
Speed and complexity
On demand
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Watch Now

Featured White Paper

Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Examine why enterprise AI fails at scale and why data readiness is the single strongest predictor of success for advanced AI.
Why Enterprise AI Fails at Scale

Digging Deeper

Solon Teal
Beyond GPUs: Why Frontier Labs Are Now Racing to Secure Human ExpertiseSolon Teal
Justin Racine, 2025 Contributor of the Year
OpenAI vs. Google: Two Visions for the Future of Agentic CommerceJustin Racine, 2025 Contributor of the Year
Sharon Fisher
The Chips Cold War: How GPUs Became the World’s Most Valuable Political ResourceSharon Fisher
Scott Clark
Best Free AI Tools in 2026: Top Picks for Writing, Design, Productivity and MoreScott Clark
Alex Kantrowitz
I Spoke With Sam Altman: What OpenAI’s Future Actually Looks LikeAlex Kantrowitz
David Barry
Stop Using AI to Hide Your Broken ProcessesDavid Barry
Featured Research
Featured research
White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Featured research
Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
Featured research
Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools

More Reading

News
Article
Digital Workplace
OpenAI Taps BCG, McKinsey & More for Frontier Rollout
News
Article
AI Platforms
Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal
News Analysis
Article
Digital Workplace
Can Anthropic Redefine Workplace Productivity Without Microsoft Teams?
News
Article
AI News
Taalas Debuts Hard-Wired Llama Chip, Promising 10X Faster AI at a Fraction of the Cost
Feature
Article
AI Ethics Law Risk
How AI-Generated Code Puts Your Company at Risk
Interview
Article
Digital Experience
Inside Google DeepMind’s AI Strategy: An Interview With CEO Demis Hassabis
Editorial
Article
Customer Experience
The Great Customer Service AI Rehiring Is Coming
Feature
Article
Digital Experience
The Reality of AI in the DX Stack: What’s Working, What’s Not and Why

More Reading

News
Article
Digital Workplace
OpenAI Taps BCG, McKinsey & More for Frontier Rollout
News
Article
AI Platforms
Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal
News Analysis
Article
Digital Workplace
Can Anthropic Redefine Workplace Productivity Without Microsoft Teams?
News
Article
AI News
Taalas Debuts Hard-Wired Llama Chip, Promising 10X Faster AI at a Fraction of the Cost
Feature
Article
AI Ethics Law Risk
How AI-Generated Code Puts Your Company at Risk
Interview
Article
Digital Experience
Inside Google DeepMind’s AI Strategy: An Interview With CEO Demis Hassabis
Editorial
Article
Customer Experience
The Great Customer Service AI Rehiring Is Coming
Feature
Article
Digital Experience
The Reality of AI in the DX Stack: What’s Working, What’s Not and Why

More Reading

News
Article
Digital Workplace
OpenAI Taps BCG, McKinsey & More for Frontier Rollout
News
Article
AI Platforms
Google Sues SerpApi Over Data Scraping; Startup Seeks Dismissal
News Analysis
Article
Digital Workplace
Can Anthropic Redefine Workplace Productivity Without Microsoft Teams?
News
Article
AI News
Taalas Debuts Hard-Wired Llama Chip, Promising 10X Faster AI at a Fraction of the Cost
Feature
Article
AI Ethics Law Risk
How AI-Generated Code Puts Your Company at Risk
Interview
Article
Digital Experience
Inside Google DeepMind’s AI Strategy: An Interview With CEO Demis Hassabis
Editorial
Article
Customer Experience
The Great Customer Service AI Rehiring Is Coming
Feature
Article
Digital Experience
The Reality of AI in the DX Stack: What’s Working, What’s Not and Why