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The Business of Enterprise AI
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AI Technology

VKTR brings you the technology that fuels AI, including large language models (LLMs), machine learning (ML), deep learning (DL) and natural language processing (NLP).

Featured Reading

Feature
Article
Information Management
Thinking of Building an LLM? You Might Need a Vector Database
Building a LLM requires huge amounts of accessible data. To manage and operationalize that data, you may need to invest in a vector database. Here's why.
Feature
Article
Digital Experience
What You Need to Know About AI-Powered Recommendation Engine Platforms
Explore how AI-driven recommendation engines are transforming CX. Learn their evolution, core features and top platforms revolutionizing personalization.
Feature
Article
Digital Workplace
Proprietary Generative AI Is Expensive. Enter AIaaS
Building a proprietary LLM is resource intensive for many companies. AI-as-a-service offers a solution and effectively democratizes generative AI.
Feature
Article
Customer Experience
What Is Customer Analytics? And Why It Matters
Discover how customer analytics powers up personalized marketing and customer retention to drive your business success.
Editorial
Article
Digital Experience
The Three Faces of Generative AI
After the AI field spent years working to make its models smarter, three distinct use cases are emerging.

Featured Research Report

Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
This report, supported by NiCE, outlines how to take GenAI from experimental to essential—connecting use cases to impact across agent workflows, customer touchpoints and enterprise goals.
Strategic GenAI Deployment for Customer Operations

Latest Articles

News Analysis
Article
AI Technology
OpenAI: Hallucinations Aren’t a Glitch — They’re a Feature
News Analysis
Article
Digital Workplace
Inside Microsoft’s New AI Era: MAI-1, Voice-First Workplaces and the End of OpenAI Dependence
Feature
Article
AI Technology
The AI Stack: A Breakdown of Modern AI Systems
Editorial
Article
AI Technology
When AI Learns to Hack: Inside CMU and Anthropic’s Cybersecurity Experiment
Feature
Article
AI Upskilling
10 Best Deep Learning Courses & Certifications
Feature
Article
Collaboration & Productivity
When Copilots Fail: The Risks of Overreliance on AI

Latest Articles

News Analysis
Article
AI Technology
OpenAI: Hallucinations Aren’t a Glitch — They’re a Feature
News Analysis
Article
Digital Workplace
Inside Microsoft’s New AI Era: MAI-1, Voice-First Workplaces and the End of OpenAI Dependence
Feature
Article
AI Technology
The AI Stack: A Breakdown of Modern AI Systems
Editorial
Article
AI Technology
When AI Learns to Hack: Inside CMU and Anthropic’s Cybersecurity Experiment
Feature
Article
AI Upskilling
10 Best Deep Learning Courses & Certifications
Feature
Article
Collaboration & Productivity
When Copilots Fail: The Risks of Overreliance on AI

Latest Articles

News Analysis
Article
AI Technology
OpenAI: Hallucinations Aren’t a Glitch — They’re a Feature
News Analysis
Article
Digital Workplace
Inside Microsoft’s New AI Era: MAI-1, Voice-First Workplaces and the End of OpenAI Dependence
Feature
Article
AI Technology
The AI Stack: A Breakdown of Modern AI Systems
Editorial
Article
AI Technology
When AI Learns to Hack: Inside CMU and Anthropic’s Cybersecurity Experiment
Feature
Article
AI Upskilling
10 Best Deep Learning Courses & Certifications
Feature
Article
Collaboration & Productivity
When Copilots Fail: The Risks of Overreliance on AI

People Covering AI Technology

David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Alex Kantrowitz is the founder and reporter for Big Technology and on-air contributor at CNBC. He was most recently a senior...
Alex KantrowitzAlex Kantrowitz is the founder and reporter for Big Technology and on-air contributor at CNBC. He was most recently a senior...
Luke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
Luke SoonLuke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
Rich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Rich HeinRich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Featured Research
Featured research
Research Report
Get Better at ROI Projections for GenAI in Customer Service
Insights on how to turn GenAI pilots into enterprise-scale productivity systems—backed by architectural readiness and real outcomes
Read now
Featured research
Research Report
AI That Automates Outcomes - Not Just Interactions
Learn how to operationalize AI across the service stack with agent orchestration, copilots and unified data flows
Read now
Featured research
White Paper
Five Ways Retailers Can Leverage AI With Immediate Impact
What do product recommendations, refund policies and onboarding have in common? They’re all getting a whole lot faster with the right AI.
Read now
Featured research
eBook
The Automation Playbook for Overwhelmed CX Teams
Reduce average handle time, fix bad handoffs and take your automation from clunky to clean.
Read now
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Read now
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Read now
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Read now
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools
Read now