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The Business of Enterprise AI
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AI Technology

VKTR brings you the technology that fuels AI, including large language models (LLMs), machine learning (ML), deep learning (DL) and natural language processing (NLP).

Featured Reading

Feature
Article
Information Management
Thinking of Building an LLM? You Might Need a Vector Database
Building a LLM requires huge amounts of accessible data. To manage and operationalize that data, you may need to invest in a vector database. Here's why.
Feature
Article
Digital Experience
What You Need to Know About AI-Powered Recommendation Engine Platforms
Explore how AI-driven recommendation engines are transforming CX. Learn their evolution, core features and top platforms revolutionizing personalization.
Feature
Article
Digital Workplace
Proprietary Generative AI Is Expensive. Enter AIaaS
Building a proprietary LLM is resource intensive for many companies. AI-as-a-service offers a solution and effectively democratizes generative AI.
Feature
Article
Customer Experience
What Is Customer Analytics? And Why It Matters
Discover how customer analytics powers up personalized marketing and customer retention to drive your business success.
Feature
Article
Leadership
How to Form an AI Council: Lessons From Those Who've Done It Right
Thinking about launching an AI Council? Experts explain who should be on it, how to get started and mistakes to avoid.

Featured White Paper

Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Examine why enterprise AI fails at scale and why data readiness is the single strongest predictor of success for advanced AI.
Why Enterprise AI Fails at Scale

People Covering AI Technology

David is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
David BarryDavid is a European-based journalist of 35 years who has spent the last 15 following the development of workplace technologies,...
Scott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Scott ClarkScott Clark is a Columbus, Ohio-based journalist, and writes about topics including customer experience, employee experience, artificial intelligence, social media...
Michelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Michelle HawleyMichelle Hawley is a writer, editor and content strategist based in Pennsylvania. She currently serves as Editorial Director at Simpler Media...
Sharon Fisher has been working in the computer trade press for 40 years, with full-time stints at InfoWorld, CommunicationsWeek and...
Sharon FisherSharon Fisher has been working in the computer trade press for 40 years, with full-time stints at InfoWorld, CommunicationsWeek and...
Luke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
Luke SoonLuke is a business transformation professional with over 25 years’ experience leading multi-year human experience-led transformations with global telcos, fintech,...
Rich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Rich HeinRich Hein is a seasoned technology journalist, with over two decades of experience in the industry. As the former vice...
Featured Research
Featured research
White Paper
Why Enterprise AI Fails at Scale
A data readiness framework for leaders preparing generative and agentic AI for real-world autonomy
Featured research
Research Report
Designing AI-First Systems for Customer Access
What conversational AI reveals about orchestration, workflow redesign and execution at scale
Featured research
Research Report
Power Personalized CX with AI That Remembers What Customers Don’t Want to Repeat
What high-scale AI systems reveal about context, orchestration and why most AI fails between experimentation and execution.
Featured research
eBook
Designing an AI-Native Contact Center
Forget CCaaS bolt-ons. This blueprint shows how to scale with AI as your command center.
Featured research
White Paper
The New Architecture of Customer Access
AI can cut handling time by 70% and boost CSAT by 32%. This white paper shows how to build around it.
Featured research
eBook
The Hidden Impact of AI in the Contact Center
AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle.
Featured research
eBook
From Reactive to Ready: Scaling Contact Center Ops with WFM That Works
When customer demand shifts by the minute, your workforce strategy needs more than spreadsheets and guesswork it needs agile, AI-powered WFM built for digital service.
Featured research
Research Report
Unlocking the Potential of Artificial Intelligence in Digital Customer Experience
Insights and Trends from Organizational Adoption
Featured research
eBook
How to Meet Your GenAI Goals While Mitigating the Risks
Pressure is mounting to create Generative AI solutions—but cautions abound. Here’s how to meet your goals, while reducing costs and risks.
Featured research
Guide
Your Blueprint to Generative Answering in Digital Self-Service, Building Next-Gen Experiences
Get real-world advice from 30+ enterprises on how to reduce hallucinations, boost security and design the ultimate generative experience.
Featured research
Research Report
Artificial Intelligence and The Digital Workplace: Altering the Future of Work
Nearly 1,400 executives give us their thoughts on AI, machine learning and new generative AI tools